HR Helpdesk Administrator

Department : Human Capital

Job Objective:

To handle day-to-day HR Services Help desk operations and provide first level support to resolve reported technical problems or route complaints/requests to support engineer or the relevant IT functions as per the complexity of the task.

Maintain and monitor request logs to follow up on the requests received.

Kery Accountabilities:

• Help Desk Operations
• Basic HR Support
• Escalation Management
• Customer Feedback
• Statements and Reports

Minimum Qualifications:

Bachelor's degree

Minimum Experience:

3-5 years of experience in HR Support or helpdesk operations

Job Specific Skills:

• Working knowledge on desktop hardware, operating system, software application and network troubleshooting
• Strong knowledge and experience in ITIL service desk implementation and performance tuning
• Good Knowledge about Computers & Operating systems
• Ability to learn & adopt to new networks installed at the organization
• Communication Skills
• High-level experience in customer support services
• Analytical mindset
• Ability to formulate plans, designs, practices, policies and procedures related to operation and new projects