Laboratory Supervisor (Ngawi)

Are you passionate about ensuring top-notch quality in the world of toys?

Join our client, a new investment company focused on manufacturing world-class toys of international standards and high quality, as a Laboratory Supervisor and be part of a team that crafts exceptional play experiences for children worldwide.

Responsibilities:

• Comprehensive coordination and handling of customer complaints about product quality issues, addressing customer inquiries, and tracking, recording, and analyzing the causes.
• Assist in establishing and optimizing the quality management system and providing training and guidance on process standards.
• Provide coaching and monitoring of project processes, offer consultation and guidance for implementing process standards and quality requirements, and maintain effective records.
• Conduct regular process audits, objectively evaluate compliance with organizational standards and regulations in the development process, and track the resolution of non-compliance.
• Collect, summarize, and analyze measurement data for product and service quality, keenly identify root causes, and drive continuous quality improvement.
• Ensure quality assurance for all products, constantly monitor quality conditions, and guarantee the reliability, stability, and perfection of products provided to customers.
• Participate in process management system development, propose improvements, collaborate in process standard enhancements, and promote implementation.
• Responsible for the quality assurance of products within the technical department, coaching project team members to execute according to specifications.
• Investigate quality events and problem-solving and track the resolution of quality events.
• Collect measurement data during project execution and analyze project performance.
• Regularly complete project progress reports, QA monthly reports.
• Complete project management-related tasks assigned by department leadership.

Requirements:

• Bachelor's degree or higher, major in computer science or related management field.
• More than 5 years of experience in the large-scale toy industry, with a good understanding of plastic and alloy products and technology.
• Knowledge of ISO9000 models.
• Knowledge of toy engineering, development, industry background, mathematical statistics, project management, quality management, etc.
• Strong communication and coordination skills and solid quality management experience.