MANAGER, CHANGE MANAGEMENT

Role and Impact

Objective

1. Develop Change Management Strategy for high impact technology deliveries
2. Evaluate impact assessments based on the 'to - be' process
3. Lead user engagements to create broad awareness on the technology tools
4. Analyse and recommend area of reinforcement to increase user adoption rate based on project requirements
5. Implement Change Management Strategy that elevates people and process readiness to adopt digital tools

Role Impact

• Engaging and collaborating with internal stakeholders to establish Change Management strategy for high impact IT Project deliveries in order to integrate people and process to successfully elevate digital tools adoption rate

Change Management Strategy and Execution

• Design Change Management strategy that provides integration with project management to increase alignment between stakeholders
• Design and implement Change Management Strategy that elevates user adoption towards technology deliveries
• Implement intervention based on projects to increase effective communication and stakeholder engagement
• Establish alignment on the process changes that impacts the system delivery
• Elevate user knowledge and ability through effective training content development to elevate user readiness towards digital adoption

Project Management

• Support Project Managers on IT related projects

Policies and Information Integrity

• Responsible for the development, implementation and review of Information Security (IS) and IT policies that reflect the organisations needs with regard to the protection of information and assets and the integrity and privacy of the organisations intellectual property.
• Responsible for the development, implementation and review of policies that provide direction regarding appropriate use of the organisations information and communication systems.

Stakeholder (Internal/ External) Management

• Engage and collaborate with multiple internal stakeholders (including Project Sponsors) to establish alignment on project goals and expectation

Qualifications & Skills

Qualifications

• Bachelor or higher degree preferable in psychology, business administration, human science or equivalent.
• Fluency in local language and English, both written and spoken.
• Good communication, presentation, and facilitation skills.

Experience

• At least 3-5 years of experiences in project management and change management.
• Experienced Change Management Practitioner (CMP)
• Experience with terminal operations is an advantage.

Skills

• Strong change management and interpersonal skills, able to focus on business impact and designing processes.
• Good collaboration and coordination skills.
• Strategic thinking, analysis, and planning.
• Ability to communicate at all levels across the local organization and guide them toward achievements.
• Able to evaluate impact assessments based on people and process.
• Develop to-be processes to elevate the level of knowledge and understanding for end users.
• Good workshop facilitation skills, with the ability to adapt to local cultural differences.