Customer Success

Job Description

We are looking for a Customer Success to conducts training/development needs analyses and assessments on an organizational, clients, and/or individual basis, and develops and implements specified training and development programs and initiatives to meet assessed needs.

Job Requirements

Get to know the Role:

• Conducts individual, group, and organization-based training and development needs analyses and assessments.
• Based on assessed need, plans, develops, and delivers or coordinates the delivery of individual and/or group training and instructional programs, encompassing a wide range of technical, operational, management, and/or other skills areas.
• Develops or oversees the development of training curricula; formulates or reviews training outlines, and determines appropriate instructional methodologies and formats; evaluates and recommends incorporation of vendor programs, as appropriate to meet overall training goals and objectives.
• Oversees and coordinates the development and preparation of teaching and visual aids, instructional materials, computer tutorials, and reference materials appropriate to specific program objectives.
• As appropriate to the individual position, coordinates, facilitates, and/or conducts specified development activities, such as planning retreats, team building programs, organization analyses, or restructuring exercises.
• Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Provides day-to-day guidance and leadership to employee and organizational development consultants and training professionals.
• Coordinates work flow and administrative activities necessary to deliver and document unit programs and activities.
• Provides input and assists in the planning, assessment, and implementation of organizational goals and objectives, in line with overall university goals and objectives.
• Performs miscellaneous job-related duties as assigned.

The must haves:

• Proven work experience as a Training Consultant, Training Coordinator or Consultant with similar role
• Hands-on experience organizing corporate training events
• Knowledge of traditional and modern job training methods and techniques
• Excellent communication skills
• Solid organization skills, with the ability to manage multiple trainings at the same time
• BSc in Education, Human Resources Management, or relevant field