Branch Supervisor - Kluang

Branch Supervisor

Job Description

• Administer everyday operations for all sales activities.
• Develop professional relationships with all customer contacts.
• Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
• Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
• Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
• Provide optimal customer services and prepare all sales paperwork for branch within timeframe and resolve all customer inquiries associate with billing issues.
• Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
• Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
• Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
• Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
• Prepare and ensure maintenance of service staff schedule and perform related audit on branch activities and prepare required reports.
• Maintain high standard of services in branch and prepare accurate records.
• Ensure all personnel within branch area to always follow the required SOPs and regulation implemented by management.
• Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff to always keep the hygiene within acceptable criteria.
• Managing staff that are within branch area (inter-department), monitoring financial operations, keeping track of financial transactions, ensuring a high standard of customer service, and filing documents

Requirements

• Bachelor’s Degree in Business Administration or a Related Field or the Equivalent Work Experience
• 1 - 3 years of working experience
• Able to multitask, prioritize, and manage time efficiently
• Creative problem solver who thrives when presented with a challenge
• Able to analyze financial records and transfer data
• Assists team members when needed to accomplish branch goals
• Strong Customer Service Skills
• Pays strict attention to detail
• Excellent written and verbal communication skills