Senior Business Support Administrator

Working in our dynamic, successful Commercial team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that its our people who are our main competitive advantage the thing that sets us apart from our competitors.

Our passion is to Help People Succeed. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues.

We operate a hybrid working model, with a split of three days to be in the Manila office and two days at home.

What you will be doing

• Serve as the Senior Business Support Administrator, providing critical business support to maintain strong internal controls within Commercial.
• Report directly to the Proposition Director and collaborate with senior leaders, including the CCO and Commercial Directors, to achieve strategic objectives.
• Assist the team in ensuring that documented processes are in place, meet required standards, and include appropriate controls to ensure effectiveness, including the testing and monitoring of these processes.
• Prior knowledge or a willingness to learn about maintaining the Internal Controls for the Commercial Team, including Risk and Controls Self-Assessments (RCSA), Monitoring Plans, Record of Processing Activities (RoPA), Data Protection Impact Assessment (DPIA) and Business Critical Information Assets (BCIA) documents.
• Support Commercial Directors in their management of supplier relationships, in particular coordinating the activities required and providing administrative assistance
• Ensure effective coordination and delivery of tasks to support the organisations goals and strategic priorities.
• Act as point of contact for queries from Risk, Compliance, Information security and DPO

What we are looking for

We are seeking an inquisitive, highly organised and detail orientated individual to play a key part in ensuring our internal controls and supplier processes run smoothly, driving efficiency across the commercial function. This role is suitable to somebody who is proactive, uses initiative, and thrives when taking ownership into their own hands. To succeed in this role, you will pre-empt next steps and take action to get things across the line, using your relationships with stakeholders to do so in a timely manner.

• Strong Microsoft Office skills, including Excel, PowerPoint, Word, and Teams.
• Experience in managing internal controls, including policies, risk assessments, and due diligence would be an advantage.
• An understanding or interest in learning risk management, ability to document and articulate risks and controls to industry standards.
• Experience working in a similar role within financial services or another regulated industry is preferable
• Familiarity with working alongside a Risk team is a plus.
• Organised: Ability to manage multiple tasks and priorities effectively, as well as helping to organise senior leaders others to meet deadlines.
• Proficient in spoken and written English, with strong communication skills.
• Skilled in managing and building strong relationships with stakeholders, ensuring effective collaboration and communication
• Attention to detail: Meticulous in delivering high-quality, accurate work.
• Problem-solving: Ability to think critically and make decisions in time-sensitive situations.
• People skills: Collaborative, with excellent interpersonal and influencing abilities.
• Proactive and solution-oriented, with a keen interest in supporting and improving the Commercial function.
• Ability to work to tight deadlines and manage multiple conflicting priorities.
• High standard of integrity, with a sense of personal responsibility and ownership.
• Flexible and adaptable, thriving in an environment of change and ambiguity.
• Able to work independently as well as part of a team, contributing positively through clear communication and personal impact.
• Experience in a similar role within a financial services firm is preferred but not essential.

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

By applying for this role, you acknowledge and consent to your data being processed outside of the Philippines as part of the Recruitment process. Please do not apply for this role if you do not consent to this.

In return for your commitment, you'll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then wed love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.