Senior EUC Support Engineer

Are you our new Senior EUC Support Engineer?

Working in our dynamic, successful IT team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that its our people who are our main competitive advantage the thing that sets us apart from our competitors.

Our passion is to Help People Succeed. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues.

What you will be doing

As the Senior EUC Support Engineer (1st & 2nd line) you will play a crucial role in the IT team overseeing and maintaining user productivity by delivering timely and effective technical assistance. Beyond this you will be responsible for providing world class IT support across the business, ensuring that employees get the most out of their technology with as little disruption and downtime as possible.

As part of this position, you will assist in IT projects such as system upgrades, roll outs, and migrations, while also assisting with installation, configuration, and maintenance of IT equipment and software. You will work closely with other members of the IT team to help revolve complex issues and improve service delivery across the wider business while fostering a collaborative and productive working environment.

What we are looking for

• Proven experience in a similar 1st & 2nd line support position
• Understanding of budget planning for end-user computing resources and asset management
• Somebody who can manage relationships within intermediaries and outsourced service providers
• The ability to provide guidance and mentorship to more junior members of the IT team
• Experience in trouble shooting hardware and software issues
• Having worked within the financial services sector is advantageous
• A basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs
• In depth knowledge of Windows system, Microsoft Office Suite, and common desktop applications

Competencies

• Must have fluent in English both written and verbal, including the ability to communicate technical topics to non-technical users.
• Clear communicator with a customer focused and professional approach
• Ability to work as part of a team and autonomously
• Skilled in identifying opportunity and implementing improvements
• High level of attention to detail
• Adaptable to changing technology and business needs

Qualifications

• CompTIA A+ or equivalent technical certification
• MS-900 Microsoft 365 Fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate or achieve within 6 months of joining
• ITIL Foundation certification

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, you'll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then wed love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.