Completions Manager

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lenderbacked by a global financial institution offering first and second charge loans.

We really do believe that its our people who are our main competitive advantage – the thing that sets us apart from our competitors.

Our passion is to Help People Succeed. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

What you will be doing

As a Completions Manager, youll lead and develop a team of Completions & Administration Specialists, ensuring every secured loan completes smoothly and to a high standard. Youll create a right‑first‑time culture, drive excellent customer outcomes, and ensure all service levels and quality metrics are consistently met.

In this role, you will:

• Lead, coach and develop a team of 10–12 specialists.

• Ensure all SLAs and KPIs for mortgage completions are achieved.

• Communicate effectively with brokers, packagers, solicitors, valuers and customers.

• Manage and resolve queries, escalations and complaints promptly.

• Oversee quality output and provide ongoing feedback and coaching.

• Identify training needs and support professional development.

• Suggest and implement process and policy improvements.

• Manage capacity and resource planning to maintain service levels.

• Ensure strict adherence to regulatory, risk and compliance standards.

What we are looking for

Were looking for a confident leader with strong mortgage industry experience, excellent stakeholder management skills and a proven track record of developing high‑performing teams. Youll bring deep knowledge of mortgage lending, completions and post‑offer processes, along with the ability to drive quality, service and compliance.

You will bring:

• Experience in mortgage lending, specialist lending, completions and/or conveyancing.

• Strong people management experience, with the ability to coach, inspire and develop teams.

• Understanding of origination platforms, broker and customer journeys, UK Finance Handbook and HMLR requirements.

• Knowledge of FCA regulations, Consumer Duty and MCOB.

• Excellent communication, relationship management and influencing skills.

• A proactive, flexible approach with strong problem‑solving ability.

• Proficiency in Microsoft Office.

• Alignment with values such as raising standards, inspiring trust and putting customers first.

• CeMAP qualification (desirable but not essential).

Some of the benefits we provide are:

• Competitive salaries and bonus schemes

• Hybrid home/office working arrangements

• Regular training and opportunities to learn and grow

• Holiday leave plus bank holidays

• Medical insurance cover

• Life insurance

• Health and wellbeing support

In return for your commitment, youll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then wed love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.