AR Collections Supervisor

Position: AR Collections Supervisor
Location: Taguig, Philippines
Reports To: AR Collections Manager

Role Summary

The AR Collections Supervisor is responsible for leading the day-to-day operations of the Accounts Receivable (AR) Collections team, ensuring productivity, quality, and timely resolution of outstanding accounts. This role oversees a team of 12–15 collectors, drives performance through coaching and development, monitors cash collections and aging, and partners with internal stakeholders and clients to improve collection outcomes while maintaining compliance with healthcare billing regulations.

Key Responsibilities

• Supervise the daily operations of the AR Collections team, including workload management, scheduling, attendance, and productivity.
• Monitor team performance, conduct quality reviews, and provide coaching and performance feedback.
• Review and resolve escalated collection issues, payment delays, and claims-related concerns.
• Monitor cash collections, aging reports, account adjudication, and adjustment approvals to ensure timely resolution.
• Identify payer trends and communicate issues with internal teams and external stakeholders.
• Maintain proficiency across multiple systems and ensure work queues remain current with no backlog.
• Recruit, train, mentor, and develop team members while fostering a high-performance work environment.
• Conduct regular one-on-one meetings, team meetings, and performance evaluations.
• Ensure compliance with healthcare billing regulations, payer requirements, Medicare guidelines, and HIPAA standards.
• Collaborate with management to improve operational efficiency and achieve departmental goals.

Qualifications

• 2–3 years of experience in Healthcare Accounts Receivable (AR) or Medical Collections, preferably in a supervisory or leadership role.
• Proven experience leading, coaching, and developing high-performing teams.
• Advanced knowledge of healthcare revenue cycle processes, including:
  • UB-04 claims
  • Explanation of Benefits (EOB) interpretation
  • CPT and ICD coding
  • Medicare regulations and HIPAA compliance
• Strong understanding of inpatient, outpatient, managed care, and commercial payer processes.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Strong analytical and problem-solving abilities with sound decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and quality.
• Proficiency in training, performance management, and customer service.
• Experience supervising a team of 12–15 employees is an advantage.