HR Shared Services Manager

HR Shared Services Manager (Service Fulfillment Manager)

Location: Ortigas

Work Setup: Onsite

Work Schedule: Monday to Friday

Job Summary

The Service Fulfillment Manager is responsible for overseeing end-to-end after-sales operations to ensure efficient and timely service delivery. This role focuses on managing service performance, coordinating cross-functional teams, and ensuring high levels of customer satisfaction in a fast-paced operational environment.

Key Responsibilities

HR Service Delivery

• Oversee end-to-end HR operational processes
• Ensure efficient and accurate service fulfillment
• Maintain service level agreements and quality standards

Process Optimization

• Identify opportunities for process improvements and automation
• Standardize HR workflows and operational procedures
• Enhance service efficiency and employee experience

People & Team Management

• Lead and develop HR shared services teams
• Monitor team performance and service delivery metrics
• Ensure operational excellence and accountability

Systems & Compliance

• Manage HR systems accuracy and reporting
• Ensure compliance with labor regulations and internal controls
• Support audits and governance requirements

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Experience in customer service and managing customer expectations
• Knowledge of planning and designing after-sales service programs
• Proven ability to lead and coordinate teams effectively
• Strong attention to detail and organizational skills
• Experience in the telecommunications industry is an advantage
• Bachelor's degree in Business, Management, or a related field is preferred