Operations Head (Casual Dining Restaurants) 

Mandaluyong | On-site | Monday to Friday

We are looking for a highly strategic and results-driven Operations Head to oversee multi-branch restaurant operations for a growing hospitality and casual dining business. The ideal candidate is a seasoned operations leader with strong experience in managing high-volume restaurant operations, driving profitability, improving operational efficiencies, and leading large teams across multiple locations.

Candidates must come from established big casual dining brands or large multi-unit restaurant groups.

Key Responsibilities

• Lead and oversee end-to-end operations across multiple restaurant branches.
• Drive sales performance, operational excellence, and profitability across all stores.
• Ensure consistent execution of brand standards, guest experience, food quality, and service excellence.
• Monitor and improve operational KPIs including sales, labor cost, food cost, productivity, and guest satisfaction.
• Develop and implement operational strategies aligned with company growth objectives.
• Manage and mentor Operations Managers, Area Managers, and Store Managers.
• Lead performance management initiatives and strengthen leadership pipelines across operations teams.
• Ensure compliance with operational policies, food safety standards, audit requirements, and government regulations.
• Collaborate with cross-functional departments including HR, Finance, Supply Chain, Marketing, and Training.
• Lead store openings, operational improvements, and process standardization initiatives.
• Handle operational escalations, crisis management, and business continuity concerns.
• Identify opportunities for innovation, efficiency, and overall business improvement.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, HRM, or related field.
• At least 10–15 years of experience in restaurant operations, preferably within large casual dining or multi-brand restaurant groups.
• Minimum of 5 years in a senior operations leadership role.
• Proven experience handling:
  • Multi-unit restaurant operations
  • High-volume stores
  • Large team management
  • P&L accountability
  • Business expansion and store openings
• Strong background in casual dining operations is highly preferred.
• Must have experience managing Area Managers and Store Managers across multiple locations.
• Strong analytical, leadership, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Highly organized, hands-on, and results-oriented.
• Willing to travel for branch visits and operational requirements.

Preferred Background

Candidates from the following environments are highly preferred:

• Large casual dining restaurant groups
• Multi-brand F&B companies
• Full-service restaurant operations
• High-growth hospitality groups