Job Openings
Jr & Sr. CRM
About the job Jr & Sr. CRM
- POSITION: Senior CRM Analytics Analyst (Lifecycle Management)
Department: CRM / Lifecycle Management
Location: BGC, Taguig
Work Setup: Hybrid (3 days onsite)
Schedule: Monday to Friday | Morning Shift
Role Overview
We are seeking a Senior CRM Analytics Analyst to lead complex analytical initiatives that support lifecycle management, customer retention, and strategic decision-making. This individual contributor role requires advanced analytical capabilities, strong business acumen, and the ability to solve complex business problems independently.
This role offers strong career progression, with opportunities to help build and eventually lead an analytics team.
Key Responsibilities
Lead end-to-end analytics projects involving complex datasets and business requirements.
Analyze customer lifecycle, segmentation, retention, churn, and campaign performance data.
Build advanced dashboards, analytical models, and strategic reporting tools.
Deliver actionable recommendations to improve customer engagement and business performance.
Solve complex business problems using structured analytical approaches.
Partner with senior stakeholders to drive strategic CRM decisions.
Support analytics capability building and mentor junior analysts when needed.
Qualifications
Extensive experience in analytics, business intelligence, or data-driven strategy roles.
Strong expertise in end-to-end analytics and business problem-solving.
Proven ability to communicate complex insights to senior stakeholders.
Leadership potential with interest in future people management.
Required Skills
Advanced SQL proficiency
Strong Power BI expertise
Strong Python knowledge
Excellent critical thinking and logical reasoning
Strong communication and presentation skills - POSITION: CRM Analytics Analyst (Lifecycle Management)
Location: BGC, Taguig
Work Setup: Hybrid (3 days onsite)
Schedule: Monday to Friday | Morning Shift
Role Overview
We are looking for a CRM Analytics Analyst to support data-driven decision-making across customer lifecycle and retention initiatives. This role will be responsible for performing end-to-end analytics, transforming raw data into actionable insights, and supporting CRM strategies that improve customer engagement, retention, and overall business performance.
The ideal candidate has a strong analytical mindset, excellent problem-solving skills, and the ability to communicate insights effectively to diverse stakeholders.
Key Responsibilities
Perform end-to-end analytics, including data extraction, validation, analysis, and insight generation.
Analyze customer behavior, engagement, retention, and lifecycle performance metrics.
Develop dashboards, reports, and visualizations to monitor CRM performance.
Translate business requirements into analytical frameworks and actionable recommendations.
Identify trends, opportunities, and risks through quantitative analysis.
Partner with internal stakeholders to support data-driven CRM initiatives.
Present findings clearly to local and expatriate stakeholders.
Qualifications
Minimum 2–3 years of experience in analytics, business intelligence, CRM analytics, or related functions.
Open to candidates from any industry.
Experience handling end-to-end analytics projects is preferred.
Strong understanding of customer or business performance metrics.
Required Skills
Proficiency in SQL
Experience with Power BI
Working knowledge of Python
Strong analytical and critical thinking skills
Excellent communication and stakeholder management skills
Compensation