Credit and Collections Manager

Location: Talamban, Cebu

Work Set-up: Fully Onsite | Dayshift | Monday - Friday

Job Description:

The Credit and Collections Manager will lead the company's credit risk management and accounts receivable operations. This role is responsible for establishing effective credit policies, minimizing financial risk, improving cash collections, and ensuring timely recovery of outstanding receivables.

Key Responsibilities:

Credit Risk Management

Develop, implement, and continuously improve credit policies, procedures, and approval guidelines.

Evaluate the creditworthiness of new and existing customers through financial analysis, credit reports, payment history, and business performance.

Review and approve customer credit limits, payment terms, and credit extensions within authorized limits.

Accounts Receivable & Collections Management

Oversee the end-to-end collections process to ensure timely collection of outstanding receivables.

Develop and implement effective collection strategies to reduce overdue accounts and improve cash flow.

Manage escalated or high-risk accounts, including coordinating legal actions or third-party collection agencies when required.

Cash Flow Optimization

Drive initiatives to improve cash collection performance and reduce Days Sales Outstanding (DSO).

Monitor collection trends and identify opportunities to accelerate cash inflows.

Recommend strategies to reduce bad debts, write-offs, and delinquent balances.

Customer Account Management

Build and maintain strong relationships with customers while ensuring adherence to agreed payment terms.

Resolve billing disputes, payment discrepancies, and account reconciliation issues promptly.

Ensure timely communication with customers regarding outstanding balances and payment expectations.

Leadership & Team Management

Lead, mentor, and develop the Credit and Collections team to achieve departmental objectives.

Conduct regular coaching sessions, performance evaluations, and training programs.

Foster a culture of accountability, collaboration, and continuous improvement.

Financial Reporting & Analysis

Prepare and present regular reports on accounts receivable aging, collection performance, bad debt exposure, and key financial metrics.

Analyze collection trends, payment behaviors, and portfolio performance to support management decision-making.

Monitor departmental KPIs and recommend process improvements based on performance data.

Process Improvement & Compliance

Identify opportunities to improve credit evaluation, collections processes, and internal controls.

Implement best practices, automation tools, and process enhancements to improve operational efficiency.

Ensure compliance with company policies, financial regulations, and applicable debt collection laws.

Qualifications:

Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.

At least 5–8 years of experience in Credit and Collections, Accounts Receivable, Credit Risk Management, or related finance functions.

Minimum 2–3 years of experience in a managerial or supervisory role.

Strong knowledge of credit evaluation, collections management, financial analysis, and accounts receivable processes.

Experience handling corporate or B2B customer portfolios is highly preferred.

Proficient in ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite, or similar) and Microsoft Excel.

Knowledge of accounting principles, cash flow management, and financial reporting.

Familiarity with credit laws, collection regulations, and risk management practices.