Consumer Operations Head - AVP/VP

Consumer Operations Head - AVP/VP

Mandaluyong City

Onsite

Monday to Friday

About the Role

We are looking for a highly experienced and strategic Consumer Operations Head to lead consumer operations and drive business performance, operational excellence, and sustainable growth.

Key Responsibilities

1. Lead and oversee end-to-end consumer operations and business performance
2. Develop and execute strategies to improve revenue, profitability, productivity, and customer experience
3. Drive operational excellence and identify opportunities to improve processes and efficiency
4. Monitor business KPIs and translate performance insights into actionable strategies
5. Lead, coach, and develop high-performing teams
6. Collaborate with commercial, merchandising, marketing, supply chain, and other cross-functional teams
7. Build and maintain strong relationships with key internal and external stakeholders
8. Ensure operational standards, policies, and business objectives are consistently achieved
9. Identify market opportunities and develop initiatives to support business growth

Qualifications

1. Bachelor's degree in Business, Management, Operations, or a related field
2. 10+ years of relevant experience in consumer, retail, FMCG, food, or related industries
3. Strong experience in operations leadership and business management
4. Proven track record in managing large teams and driving business growth
5. Strong commercial acumen with understanding of P&L and key business metrics
6. Strong strategic thinking, problem-solving, and decision-making skills
7. Excellent leadership, communication, and stakeholder management abilities
8. Willing to work onsite in Mandaluyong City