Organizational Learning & Development Specialist

Location: Pasig City

Work Schedule: Dayshift, Monday - Friday

Work Setup: Full Onsite

Overview:

We are looking for a driven and people-focused Organizational Learning & Development Specialist to support the growth and capability-building efforts of our workforce. This role is central to designing and delivering meaningful training programs, nurturing future leaders, and fostering a workplace culture that values continuous improvement and learning.

Responsibilities:

Training Needs Assessment & Capability Building

Work with business leaders to identify skill gaps and learning priorities across the organization

Conduct needs assessments using interviews, surveys, performance data, and organizational reviews

Convert business goals into practical, measurable learning solutions

Help build competency frameworks and learning pathways tailored to specific roles

Learning Program Design & Content Development

Develop engaging training programs, workshop materials, slide decks, facilitator guides, and e-learning modules

Create learning content covering leadership, communication, technical skills, customer service, compliance, and behavioral competencies

Tailor materials to different audiences and learning preferences

Ensure all content reflects the company's goals, values, and performance standards

Training Facilitation & Program Delivery

Facilitate face-to-face, virtual, and hybrid training sessions for employees at all levels

Handle workshops, onboarding programs, team-building activities, and leadership sessions

Coordinate training logistics including venue arrangements, scheduling, and external vendor management

Provide guidance and coaching to employees and managers regarding development plans

Learning Administration & Operations

Manage training schedules, registrations, attendance records, and documentation

Maintain and update the Learning Management System (LMS) and employee development records

Prepare training reports, dashboards, and analytics for HR and management

Monitor completion of mandatory training and certification requirements

Training Effectiveness & Continuous Improvement

Measure training impact through assessments, feedback forms, observation, and performance data

Analyze results and recommend enhancements to improve learning outcomes and knowledge retention

Keep up with the latest trends, tools, and best practices in employee learning and development

Explore and recommend innovative approaches such as digital learning and blended learning solutions

Leadership & Talent Development Support

Assist in rolling out leadership programs, succession planning, and high-potential employee initiatives

Support organizational development and employee engagement projects that strengthen company culture

Work with HR and business leaders to promote career growth and internal mobility

Contribute to programs that improve employee performance, productivity, and retention

Qualifications:

Bachelor's Degree in Psychology, Human Resources, Business Administration, Education, Organizational Development, or a related field

At least 3 to 5 years of experience in Learning & Development, Corporate Training, Organizational Development, or Talent Management

Proven track record in conducting training needs analysis and designing corporate learning programs

Strong facilitation, presentation, and communication skills

Hands-on experience creating training materials, e-learning content, and competency-based programs

Familiarity with Learning Management Systems (LMS) and digital learning platforms

Proficient in Microsoft Office, especially PowerPoint, Excel, and Word

Strong interpersonal skills with the ability to engage stakeholders across all levels

Background in telecoms, tech, BPO, shared services, or large corporate environments is a plus