Content Program Manager

We are looking for an experienced Marketing Program Manager to oversee day-to-day coordination across content, creative, and campaign teams to ensure timely and high-quality delivery of marketing initiatives. This role will drive operational excellence through effective program management, governance, stakeholder communication, and process improvement initiatives, including the adoption of AI-enabled efficiencies within established guidelines.

Key Responsibilities

• Serve as the day-to-day program manager coordinating content channel leads/specialists, creative resources, vendors, and campaign teams
• Manage intake and prioritization processes to ensure alignment with business objectives and timelines
• Maintain program plans, project trackers, risk/issues logs, and delivery schedules
• Facilitate stand-ups, production checkpoints, approvals, and cross-functional meetings
• Implement and maintain operational standards and governance, including templates, checklists, version control, accessibility, and compliance reviews
• Prepare status reports, executive summaries, KPI dashboards, and leadership/QBR presentation materials
• Coordinate with creative teams, agencies, and vendors regarding timelines, deliverables, SOWs, and budget tracking
• Identify risks, escalate issues appropriately, and drive remediation plans
• Champion continuous process improvements and support AI-enabled workflow enhancements while maintaining governance and accuracy standards
• Collaborate with cross-functional stakeholders in a matrixed environment to ensure successful project execution

Qualifications

• 6–8+ years of experience in project or program management within marketing, creative operations, or content operations
• Experience working in enterprise and/or regulated environments preferred
• Strong understanding of content management systems (CMS), digital asset management (DAM), and brand/compliance review processes
• Familiarity with Agile methodologies, RACI frameworks, SLAs, stage-gate delivery models, and dependency/risk management
• Experience facilitating Agile ceremonies and managing cross-functional project workflows
• Strong analytical, organizational, and stakeholder management skills
• Comfortable preparing KPI reports, dashboards, leadership updates, and business review presentations
• Experience using AI tools within content or marketing workflows with attention to governance, compliance, and accuracy
• Proficiency in project management and collaboration tools
• Bachelor’s degree required
• PMP, Scrum, or Agile certifications are an advantage