E - Commerce Operations Associate (w/ Cin 7 and SPS Commerce Experience)

About the Role

We are a fast-growing beverage brand looking for a highly organised and detail-oriented Operations Associate to support the day-to-day execution of our operations function.

The primary focus of this role will be managing order entry, order processing, invoicing, logistics coordination, purchasing follow-up, and operational administration across customers, suppliers, 3PLs, and logistics partners. The successful candidate should be comfortable working independently, following established SOPs, troubleshooting issues, and maintaining a very high level of accuracy across repetitive but business-critical tasks.

Work Structure & Requirements

Location: Remote / Virtual

Schedule: Part-time (20–30 hours per week)

Time Zone: Pacific Time overlap preferred

Compensation: 10 USD per hour

Key Responsibilities

1. Order Management & Fulfillment

Enter customer orders received by email into Cin7 accurately and on time

Review incoming SPS Commerce orders and resolve errors or exceptions

Accept and process orders within Cin7 and ensure all customer information is correct

Verify shipping addresses, pricing, taxes, freight charges, and customer-specific requirements

Monitor orders from entry through shipment and delivery

Update orders as shipment confirmations are received

Coordinate customer pickups and outbound shipments where required

Work closely with 3PLs and logistics partners to ensure orders move on time

2. Invoicing & Transaction Management

Process and manage customer invoicing once orders have shipped

Ensure invoices reflect the correct quantities, pricing, freight, taxes, and customer terms

Review supplier invoices against purchase orders and received quantities

Identify and resolve invoice discrepancies

Track missing invoices and proactively follow up with suppliers

Help keep vendor accounts current and ensure documentation is complete

3. Purchasing & Supplier Coordination

Support the execution and follow-up of purchase orders for packaging, ingredients, and other raw materials

Track open POs and expected delivery dates

Follow up with suppliers to confirm production status, pickup readiness, and on-time delivery

Coordinate inbound freight where required

Confirm receipt of raw materials and transact receipts correctly in Cin7

Flag potential delays or issues before they impact production

4. Logistics & 3PL Coordination

Work closely with logistics brokers, 3PLs, and warehouse partners

Coordinate freight for outbound customer orders and inbound materials

Navigate warehouse management systems and 3PL portals as required

Monitor shipments and resolve delivery or receiving issues

Maintain accurate records of freight movements and shipment status

5. Reporting & Operational Support

Run and distribute reports from Cin7 as required

Support ad hoc data analysis and operational reporting

Investigate system or process errors and troubleshoot where possible

Maintain and improve customer-specific SOPs covering freight, taxes, shipping rules, invoicing, and other requirements

Support general operations projects as priorities evolve

Required Skills & Experience

Experience: 3+ years in CPG operations, order management, logistics, supply chain, or a similar role

Cin7: Direct hands-on experience with Cin7 is strongly preferred

SPS Commerce: Experience with SPS Commerce is strongly preferred

Systems: Familiarity with warehouse management systems and 3PL operations; strong Google Workspace skills, especially Google Sheets and Excel

Order Management: Experience processing customer orders, invoices, purchase orders, and inventory transactions; strong understanding of order flow from PO through shipment and invoicing

Communication: Excellent written and spoken English; comfortable coordinating with suppliers, customers, warehouses, and logistics providers

Profile: Extremely strong attention to detail; highly consistent and reliable when completing recurring operational tasks; able to troubleshoot issues rather than simply flagging them; proactive about following up on missing information, invoices, shipments, or open items; comfortable working independently within established SOPs