We are looking for an experienced Head of IT to lead the technology function for a busy, customer-facing organisation.

The role covers IT strategy, infrastructure, cyber security, business systems, suppliers, service delivery and team leadership. It would suit someone who can operate strategically but is also comfortable being hands-on when needed.

Key Responsibilities

• Lead the IT function and set the technology roadmap.
• Manage IT infrastructure, networks, cloud services, systems and communications.
• Oversee cyber security, backup, disaster recovery and business continuity.
• Lead and develop a small technical team.
• Act as the senior escalation point for major IT issues.
• Manage technology suppliers, contracts, budgets and service performance.
• Support business systems, automation, data and process improvement.
• Ensure technology supports operational, commercial and customer-facing needs.

Key Experience

• Experience leading an IT function or technical team.
• Strong background across infrastructure, cloud, networks, cyber security and business systems.
• Experience managing suppliers, budgets and IT service delivery.
• Comfortable working in a fast-paced, operational or customer-facing environment.
• Able to balance strategic planning with practical, hands-on problem solving.

Useful Technical Knowledge

• Microsoft 365, Azure, Entra ID, Intune, Teams and SharePoint.
• Enterprise networks, wireless, firewalls and connectivity.
• Cyber security, access control, monitoring and resilience.
• Virtualisation, telephony, endpoint/security platforms and system integrations.
• SQL, APIs, scripting or automation would be beneficial.

Skills

• Strong leadership and communication skills.
• Commercially aware and supplier-focused.
• Calm under pressure.
• Pragmatic, hands-on and solutions-focused.
• Able to explain technical matters clearly to non-technical stakeholders.