Veterinarian

Position Overview:

We are seeking a qualified and compassionate Veterinarian to join our client's team, a leading insurance provider in the UAE.

Key Responsibilities:

1. Aftersales Support:

• Assist customers with post-policy inquiries and ensure a seamless aftersales experience.

2. Claims Handling:

• Evaluate and process pet health insurance claims, including assessing medical records for pre-existing conditions.
• Provide accurate and timely resolutions for claims-related queries.

3. Customer Guidance:

• Respond to customer calls and emails, offering expert advice on pet health and wellness.
• Educate pet parents on best practices for preventive care and treatment options.

4. Pre-Existing Condition Assessment:

• Review and assess pets medical histories to determine eligibility for insurance coverage.

5. Event Representation:

• Act as a company representative at pet-related events, offering veterinary insights and engaging with the community.

6. Collaboration:

• Work closely with internal teams to develop pet care resources and ensure customer satisfaction.

Qualifications:

• Doctor of Veterinary Medicine (DVM) or equivalent certification.
• Licensed veterinarian with clinical experience (preferred).
• Strong communication and interpersonal skills.
• Customer-focused with a passion for helping pet parents.
• Knowledge of pet insurance policies and claims processes (preferred, training available).
• Ability to attend and participate in events, with occasional travel required.