Housekeeping Supervisor

Position Overview:

The Housekeeping Supervisor is responsible for overseeing and coordinating the activities of housekeeping staff to ensure the cleanliness, orderliness, and overall maintenance of guest rooms, public areas, and back-of-house facilities in a hotel or facility. They ensure that high standards of hygiene and guest satisfaction are maintained.

Key Responsibilities:

• Supervision of Staff: Manage and direct the daily activities of housekeeping staff, including assigning tasks, monitoring performance, and conducting training as needed.

• Inspection and Quality Control: Conduct routine inspections of guest rooms and public areas to ensure cleaning standards are met. Identify areas for improvement and ensure staff follow procedures.

• Inventory Management: Oversee the stock and supply of cleaning materials, linens, and guest amenities. Ensure that supplies are ordered in a timely manner and stored appropriately.

• Scheduling and Coordination: Prepare staff schedules, ensuring adequate coverage to meet operational needs while controlling labor costs.

• Guest Relations: Address guest concerns or complaints related to housekeeping services in a professional manner, ensuring quick resolution.

• Training and Development: Train new employees on cleaning procedures, health and safety standards, and equipment use. Provide ongoing feedback and performance evaluations.

• Health and Safety Compliance: Ensure all cleaning procedures meet regulatory and safety standards. Promote safe working conditions and ensure staff follow safety protocols.

• Reporting: Maintain records related to cleaning activities, maintenance needs, and staff performance. Report any damage or maintenance issues to the appropriate department.

Qualifications:

• Prior experience in a housekeeping role, with at least 2 years in a supervisory position.
• Strong leadership, organizational, and communication skills.
• Knowledge of cleaning standards and equipment operation.
• Ability to work flexible hours, including weekends and holidays.
• Basic understanding of inventory management and budget control.