Senior Restaurant Hostess

Job Summary:

The Senior Restaurant Hostess plays a crucial role in ensuring an exceptional guest experience by greeting, seating, and managing reservations. As the first point of contact for guests, they set the tone for a positive dining experience. In addition to hosting duties, the Senior Hostess is responsible for supervising and mentoring junior hostesses and ensuring that the front-of-house operations run smoothly.

Key Responsibilities:

Guest Reception and Seating:

• Greet guests warmly upon arrival and ensure they feel welcomed.
• Manage guest flow by seating them in a timely and organized manner.
• Handle reservations and special requests efficiently.

Supervising Hostess Team:

• Oversee and guide junior hostesses, ensuring they provide exceptional customer service.
• Assign duties and manage the hostess station to ensure smooth operations during peak hours.
• Train new hostesses and ensure adherence to company standards and procedures.

Reservation Management:

• Manage online and phone reservations, ensuring tables are allocated efficiently.
• Coordinate with the kitchen and waitstaff to manage guest flow and minimize wait times.
• Handle guest inquiries regarding wait times, special accommodations, or menu offerings.

4. Guest Relations and Complaint Resolution:

• Engage with guests to ensure they are satisfied with their experience.
• Handle guest complaints or issues courteously, and resolve them promptly.
• Communicate special guest needs to servers and management.

Front-of-House Management:

• Maintain a clean, organized, and welcoming hostess station and lobby area.
• Ensure menus are clean and presentable.
• Monitor wait times and ensure guests are updated regularly.

Qualifications:

• Proven experience as a hostess, ideally in a senior or supervisory role.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Knowledge of reservation management systems is a plus.