Retail Operation Manager (P&L Internal Applications Only)

Description:

Protect and grow Market Share and profitably within Store in accordance with the Store, Area and Company Strategy.

Minimum Requirement:

Minimum 2 years’ experience in similar Position.

Proficient in Microsoft Office Suite.

Grade 12 with at least 3 (three) years related Retail Management experience or 5 (five) years related Retail Management experience.

Valid Driver’s License.

Must have well developed Business Acumen.

Must be able to work under pressure.

Must be computer literate (Basic computer literacy).

Must have strong Leadership Skills.

Must have strong Administrative Skills.

Must have own transport and cell phone.

Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation.

Must have strong Human Resources Management Skills.

Attention to detail.

Sales

Issuing and follow up of quotations in order to generate sales.

Quote process and control Special Orders.

Reading of building plans and ensuring quotations are correct and within the agreed timeframe.

Manage the telephone, answer, and return calls, ensure follow ups are done.

Conduct Competitor Analysis to ensure competitiveness of the Store.

Communicate Bulk Deposit transfers to Customers.

Promote Loyalty Programmes (VIC and Charge Card Customers).

Deliveries

Manage an efficient delivery service and ensuring that the correct rates are charged.

Deliveries dispatched within the required time limit.

Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.

Business management

Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Area Manager and Operations Executive from time to time.

Grow and protect Profitable Market Share

Achieve growth in markets share in your Store as defined in the Strategy Plan.

Promote Customer Loyalty Programmes (e.g. VIC, Charge Cards, etc).

Manage the distribution of advertising material to ensure maximum efficiency.

Develop Action Plans proactively to protect your market where you trade when competitors enter the market.

Asset Control - Stock

· Order stock.

· Manage and control shrinkage within the Store.

· Manage the PIC process.

· Manage Wall-to-Wall Stock-Take.

· Manage and control stock movement inside the Store relating to:

End Control

IBT’s

Customer Returns

Receiving

· Manage damage, obsolete and slow-moving stock items.

Analyse security requirements and implement changes.

Customer Service

Implementing and monitoring the Customer Service Strategy.

Reliable, prompt Customer Delivery Service.

Grow and maintain Customer and VIC client base.

Recommend Range improvements to suite the market.

Take action on Customer Surveys (implement Action Plans when required).

Ensure effective Employee scheduling planned and implemented to provide exceptional Customer service.

Asset Control - Cash

Manage Debtors and RD Cheques within the Store.

Manage Petty Cash.

Manage daily Banking.

Manage shorts and overs.

Manage Credit Cards.

Asset Control – Fixed Assets

Maintenance and protection of racking and displays.

Maintenance and protection of signage (internal & external).

Maintenance of Forklift and Generator.

Maintenance and protection of IT Equipment and Telephone systems.

Maintenance and protection of the Safe / Vault.

Maintenance and protection of items listed on Asset Register.

Human Resource Management

Recruit and Induct all Employees.

Ensure Training and Development (certification and succession / back up plans) is in place for the Store.

Ensure Succession Planning and Career pathing is in place within the Store.

Manage manpower requirements in line with the Region and Store Strategy and Company benchmarks.

Ensure open communication / relations (TIC TAC Meetings) with the Store Employee Forum.

Manage Employee Relations.

Manage the performance management processes.

All Employee information and documents to be up to date on Digital Cabinet.

Store Safety (OHASA) Standards

Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.

Ensure Checklists complete.

Appointment of Safety and first aid Reps as per OHSA.

Report Incidents.

Take immediate action on any non-compliance once identified.

Record all OHASA incidents.

Ensure all Forklift Operators have a valid Forklift Drivers Licence.

Ensure safe working conditions of all safety equipment.

Profitability

Manage the Store according to the Financial Model, benchmarks, and budgets.

P&L Way

Monitor adherence of Company standard compliance in Store (Internal Audit Results).

Implement and maintain controls and disciplines.

Implement Corrective Action Plans (PIP) where necessary.

Lead with Vision

Establishes a clear and compelling outcomes for area of responsibility

Develops appropriate action plans in order to achieve established outcomes

Ensures that employees understand their role towards the achievement of the departments outcomes

Motivates employees to achieve the established outcomes

Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes

Provide Direction

Develops operational plans to enable the achievement of set objectives

Ensures adherence to policies and procedures within area of responsibility

Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values".

Drive For Results

· Constantly looks for and acts on opportunities to improve department performance

· Works to exceed goals set by others

· Develops stretching goals for self and department, working consistently and tenaciously to meet these

· Implements clear control mechanisms to measure results against department performance objectives

· Identifies barriers to performance and persists in overcoming them

· Assists team members in achieving their goals

· Proactively anticipates and acts on trends and evolving needs"

Think Strategically

Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information

Prepares contingency plans for identified problems and situations that might occur

Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate

Solve Problems

Proactively identifies problems and seeks root cause

Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems

Develops and implement appropriate action plans breaking complex tasks into manageable parts

Make Decisions

Makes decisions within framework of company policies and within set time lines

Makes decisions giving due consideration to consequences of the decision made in area of responsibility

Implements decisions made in line with agreed processes and policies

Stands by own beliefs and decisions with self confidence

Plan

Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility

Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment

Empower

Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others

Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals

Delegates to individuals at the appropriate level

Manage Performance

Follows through on commitments made and deliver on them to achieve set objectives and targets

Takes accountability for own and or subordinates actions and implements corrective action where required

Defines clear and stretching department goals and standards in line with strategic initiatives and objectives

Implements and manages appropriate control mechanisms to ensure department objectives are achieved

Uses appropriate behavioural skills to resolve operational performance problems

Acts as a role model and motivates others to achieve the highest standards of quality and efficiency

Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans

Handle Pressure

Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures

Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations

Calms others who are expressing frustration or anger "

Innovate

Generate unique alternatives, options or solutions to problems

Manage Change

Manages planned changes that may be brought about as a result of internal and or external circumstances

Ensures that the department responds to the changing environment and stakeholders needs and expectations"

Influence

Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context

Displays appropriate, written presentation and oral communication aligned to audience requirements

Projects credibility and confidence even when faced with obstacles

Assert Authority

Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced

Asserts self during interpersonal situations

Maintains and projects confidence, even in adverse circumstances

Makes a positive personal impact that is clear and concise for the audience

Facilitates open, direct two way communication

Expresses disagreement with peers or more senior colleagues, tactfully and appropriately

Collaborate

Recognises conflict among team members and deal with it effectively

Identifies and improves communication to bring conflict within the team into the open and facilitate resolution

Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding

Communicate

Assesses the needs of audience in order to deliver appropriate message and content

Applies communication strategies to ensure inputs from role players are discussed and acted upon

Actively shares information and ideas, and encourages others to share their views and concerns

Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships