Production Coordinator

Join Our Team and Make an Impact!

At PJ Fitzpatrick, we believe in making life better, one home at a time. As a Production Coordinator, you'll play a pivotal role in creating a seamless experience for our customers from sale to installation. If you have experience with ServiceTitan, Salesforce, or similar CRM tools, and a background in production coordination, project management, or call center operations, this is the opportunity to bring your skills to a company where quality and customer satisfaction are everything.

Why Join PJ Fitzpatrick?

• Culture of Excellence: Join a team that celebrates ownership, integrity, and delivering WOW moments to every customer.
• Growth Opportunities: We invest in our people through training and clear career paths.
• Comprehensive Benefits: 
  • Competitive pay
  • Health insurance
  • Life Insurance
  • 401K with Company Match
  • Dental & Vision
  • PTO and Holiday Pay, including PTO on your Birthday

What You'll Do

As a central point of communication, youll:

• Coordinate Schedules: Efficiently manage installation calendars using CRM tools to align daily capacity goals and customer needs.

• Drive Success: Proactively solve same-day challenges, including weather delays and material shortages, ensuring minimal disruption.

• Communicate Effectively: Keep customers informed with real-time updates, confirmations, and resolutions always aiming for a 5-star experience.

• Support Installation Operations: Partner with Project Managers, Purchasing, and Warehouse teams to ensure every job is fully prepared and equipped.

• Maintain Accuracy: Verify all post-installation documentation, payment details, and ensure CRM data is current and correct.

• Problem-Solve: Log and resolve customer concerns efficiently, documenting all interactions and updates in systems like ServiceTitan or Salesforce.

• Close the Loop: Coordinate with accounting to confirm final payments and update project statuses.

What Youll Bring to the Role

Core Skills:

• Strong experience with CRM platforms (ideally ServiceTitan, Salesforce, or similar).

• Exceptional time management, multitasking, and organizational skills.

• Excellent customer service and problem-solving abilities.

• Ability to thrive in a fast-paced, team-driven environment.

Experience & Background:

• Minimum 1 year in a production coordinator, dispatcher, or project manager role in construction, home improvement, maintenance, or utilities.

• Experience working in or with a call center environment is a strong plus.

• High School Diploma or equivalent required.

Physical Requirements:

This role is a hybrid position - Some in-person trainings and in-office presence required.

Apply Now and Start Your Career with PJ Fitzpatrick!

Ready to level up your career? If you're a detail-obsessed, customer-focused professional with a knack for technology and coordination, we want to hear from you.