About the job PHL Warranty Technician (Exterior Residental Roofer, Carpenter)
JOB DESCRIPTION
Job Title/Position: PHL Warranty Technician
Reports to: PICC Manager
FLSA: Non-Exempt
Job Summary:
A production position responsible for carrying out warranty work on roofing, siding, windows, doors, and gutters varying from minor adjustments to full replacements.
Essential Job Responsibilities:
-Troubleshoot issue and provide solutions and effect repairs
-Manually carry out repairs with the use of hand and power tools
-Manually carry out installations with the use of hand and power tools
-Take mental inventory of potential repair or install work, provide written estimates for non-warranty repairs
-Fill out work orders
-Collect payment, maintain control of payment until submitting to coordinator
-Maintain company vehicle, ensure regular and timely maintenance
-Deliver the highest level of excellence in customer service
-Maintain regular contact with Warranty Coordinator after each scheduled job
Education: High School Diploma or Equivalent
Licenses: N/A
Experience:
At least 5 years experience troubleshooting, diagnosing customer concerns with windows, doors, siding, gutter and roofing installation. Install experience a plus, hands on repair work required.
Work Schedule: Full Time/First Shift Occasional Saturdays as dictated by the ON-Call schedule rotation.
Physical Requirements:
-Lifting and carrying equipment, materials and supplies from service truck to residence or job area up to 105 lbs.
-Operate metal brake
-Climbing ladder
-Frequent standing, walking, forward bending, lifting, carrying, squatting, kneeling, crawling, climbing, reaching, balancing, driving, grasping, pinching
Performance Requirements:
-Excellent oral and written communication
-Detail oriented
-Excellent diagnostic skills
-Strong customer service skills
-Sense of urgency
Occupational Hazards:
-Temperature (weather), heights, repetitive motion, awkward positions
Benefits:
PTO (including 6 paid holidays, a floating holiday and PTO on your Birthday)
Health Insurance
Life Insurance
Dential & Vision Coverage
Robust Incentives
Financial Wellness Progam
Fitness Center
401K with Company Match
Retirement Plan
Career Development and Continuing Education
PJFITZ2025