Client Experience Planning Coordinator

We are seeking a reliable and detail-oriented Client Experience Planning Coordinator to support clients with researching, organizing, and coordinating personalized trip experiences. This fully remote role focuses on structured planning, clear communication, and consistent client support throughout the coordination process.

Key Responsibilities

• Communicate with clients to understand preferences, schedules, and budget guidelines

• Research destinations, accommodations, transportation options, and activities

• Prepare and share organized itineraries and experience details

• Coordinate and confirm reservations for accommodations, transportation, tours, and services

• Maintain accurate client records and booking documentation

• Provide support before, during, and after scheduled experiences, including updates or changes

• Stay informed on destination requirements, supplier policies, and industry updates

Qualifications

• Strong written and verbal communication skills

• Excellent organization and attention to detail

• Ability to manage multiple client requests efficiently

• Comfortable working independently in a remote environment

• Experience in customer service, hospitality, or coordination roles is helpful but not required

• Basic computer proficiency and willingness to learn planning systems (training provided)

What We Offer

• Fully remote, flexible work structure

• Structured onboarding and ongoing training

• Access to professional planning tools and partner resources

• Supportive team environment with clear processes

• Opportunities for growth and skill development