Client Journey Planning Specialist

We are hiring a dependable and detail-oriented Client Journey Planning Specialist to assist clients with organizing seamless and memorable getaways. This opportunity is well suited for candidates in the Portland, Maine area who value organization, research, and delivering dependable service while working remotely.

In this role, you will consult with clients to understand their timelines, preferences, and budgets. You will research destinations, lodging options, transportation, and activities, then present clear recommendations and itinerary options. You will handle reservations, confirm availability, and ensure that all information is accurate and properly documented.

The position emphasizes coordination, planning accuracy, and client satisfaction. You will provide proactive support before, during, and after each trip, answering questions and assisting with adjustments as needed. Candidates who are self-motivated, detail-focused, and comfortable managing multiple projects will thrive in this environment.

Key Responsibilities

• Capture client needs and planning requirements

• Research and compare travel options

• Coordinate bookings and confirmations

• Prepare clear schedules and documentation

• Manage changes or updates

• Maintain organized client files

Qualifications

• Excellent communication and customer service abilities

• Strong research and multitasking skills

• Detail-oriented and dependable

• Comfortable with computer systems

• Experience in planning or hospitality helpful

What We Offer

• Remote flexibility

• Training and ongoing development

• Access to professional tools

• Supportive team environment