Senior Interaction Designer/ User Researcher

Senior Interaction Designer / User Researcher

Australian citizenship required. No PR or Work Visa holders. Must be able to obtain Baseline security clearance.

RFQ Details

RFQ ID: LH-02408

Closing Date: Friday, 02 May 2025 11:59pm (Canberra time)

Estimated Start Date: Tuesday, 01 July 2025

Initial Contract Duration: 12 months

Extension Term: 12 months

Number of Extensions: 2

Experience Level: APS6 equivalent

Security Clearance: Must be able to obtain Baseline

Client Details

Agency: Department of Industry, Science and Resources

Location of Work: ACT

Working Arrangements: Hybrid

Remote working arrangements may be considered on a case-by-case basis in consultation with the supervising manager, subject to business needs.

Please indicate clearly in your response the candidates desired work location if outside ACT/Canberra.

Maximum Hours: 40 hours per week

Job Details

The CIO Division is seeking experienced and motivated User Researchers / Interaction Designers to support ongoing major projects. These roles will focus on driving a human-centric approach to service delivery, delivering intuitive experiences across multiple public-facing and internal digital initiatives.

The successful candidates will work in agile, multi-disciplinary teams and be responsible for conducting research, designing user journeys and prototypes, and informing service improvements.

Selection Criteria

Max 5000 characters total in one-page pitch (individual responses not required)

Essential Criteria

1. Demonstrated experience and understanding of UX research methodologies and end to end UX/UI process.

2. Demonstrated experience creating high-quality, compelling design concepts and artefacts including prototypes, archetypes, journey maps etc.

3. Effective communication skills with the ability to work with and influence multiple stakeholders, and clearly articulate design decisions through a well-conceived rationale.

4. Experience collaborating with others to translate findings from usability testing into actionable improvements to a user interface.

5. Knowledge of Accessibility requirements - Web Content Accessibility Guidelines (WCAG) and the Inclusive design process.

Desirable Criteria

1. Experience working within an agile IT delivery team.

2. Tertiary Qualifications in a design related discipline (Human Factors, Communication/Graphic Design, Systems Design, Psychology, Computer Interaction, Web development etc.)