Job summary

The Fleet Operations Supervisor is responsible for overseeing daily fleet operations to ensure the efficient, safe, and timely movement of vehicles and drivers. This includes supervising dispatchers and team leaders, managing vehicle availability, ensuring compliance with company policies and transport regulations, and optimizing fleet performance.

Main responsibilities

• Accountability
• Fleet Operations Oversight
• Supervise daily dispatching activities and ensure vehicle assignments meet operational requirements.
• Ensure timely execution of transport schedules and customer deliveries.
• Manage vehicle availability, route planning issues, and asset allocation.
• Lead and supervise dispatchers, team leaders, and sometimes drivers.
• Monitor staff performance and provide coaching or corrective action when needed.
• Schedule shifts, assign duties, and ensure adequate staffing for operations.
• Monitor vehicle movement and trip execution using GPS and tracking tools.
• Address operational issues such as delays, route deviations, or breakdowns.
• Coordinate corrective actions or escalations with relevant departments (maintenance, safety, etc.).
• Ensure adherence to transport laws, driver working hours, and company policies.
• Verify driver and vehicle documentation is valid and up-to-date.
• Report and investigate any incidents, accidents, or violations.
• Track key fleet performance metrics (on-time delivery, utilization, downtime, etc.)
• Analyze performance data & Identify trends, inefficiencies, and areas for improvement.
• Prepare daily/weekly/monthly operations reports for the Fleet Manager.
• Act as the point of contact between operations and management.
• Coordinate with maintenance, HR, and logistics teams to support fleet needs.
• Support implementation of fleet policies, SOPs, and continuous improvement initiatives.

Key relationships

• Operations Staff
• Supervise, train, and support team members to meet operational objectives.
• Senior Management
• Communicate performance updates and align departmental goals with organizational strategy.
• Human Resources
• Coordinate recruitment, training, and employee relations activities.
• Vendors/Suppliers
• Manage Support with procurement, negotiate terms, and ensure timely delivery of goods/services.

Role Dimensions

• Decision Making:
• Assign staff, time, and budget effectively.
• Address operational issues with efficient solutions.
• Ensure compliance with policies and regulations.
• Budget / Expenditure: Supports with the development and implementation of departmental budgets
• Track and control expenditures to stay within budget limits.
• Provide accurate and timely budget reports to senior management.
• Reports To:
• Fleet Operations Manager Direct / Indirect Reports: Fleet Team leader, Dispatchers

Job requirements

• Required qualifications
• Minimum - Bachelors degree in Business Administration, Operations Management, or a related field.
• Preferred qualifications
• Masters degree in Business Administration or related field
• Required experience 8+ years of experience in fleet/transport operations including 2 years supervisory experience
• Proficiency in Microsoft Office and fleet management / transport management systems.
• Knowledge of operational and legal requirements of heavy transport
• Preferred experience Experience in managing large fleet.

Knowledge & Skills

• Operational Processes Understanding of daily operations, workflows, and standard operating procedures.
• Budgeting and Financial Oversight Knowledge of budgeting, cost control, and financial reporting.
• Compliance and Regulations Familiarity with relevant laws, industry standards, and company policies.
• Team Leadership and Development Skills in supervising, motivating, and developing team members.