Our Client

The largest and fastest growing hard discount retailer in the region, with presence in Egypt, Morocco and KSA.
We are a technology driven company focused on leveraging the latest technology to provide the company with a competitive edge

Sector: IT Infrastructure

• Department: Information Technology
• Section: IT Infrastructure
• Reporting to: Head of IT Infrastructure
• Subordinates: 5
• Working Days: 5 Days
• Working Hours: 8 Hours
• Work Location: HQ/ Region HQ
• Work Environment:Office / Field Office

Purpose:

• Maintaining Network Infrastructure
• Monitoring and Security
• Troubleshooting and Support
• Performance Optimization

Key Accountabilities:

• Network Availability & Uptime Ensuring the network is operational with minimal downtime by performing regular maintenance, monitoring performance, and quickly resolving issues.
• Security & Compliance Implementing firewalls, VPNs, intrusion detection/prevention systems, and access controls to safeguard against cyber threats while ensuring compliance with security policies and industry regulations (e.g., GDPR, ISO 27001).
• Network Troubleshooting & Incident Resolution Diagnosing and resolving network-related issues, such as connectivity failures, bandwidth congestion, and hardware/software malfunctions, while maintaining detailed incident logs.
• Infrastructure Management & Upgrades Configuring, maintaining, and upgrading network hardware (routers, switches, firewalls, load balancers) and software (firmware, network monitoring tools) to meet business needs.
• User Support & Training Assisting employees with network-related issues, educating them on best practices, and providing guidance on secure network usage.
• Documentation & Reporting Maintaining accurate network diagrams, configuration records, troubleshooting logs, and performance reports for audit, compliance, and future planning.
• Vendor & Service Provider Coordination Managing relationships with ISPs, hardware/software vendors, and third-party service providers to ensure reliable network services and timely issue resolution.
• Network Capacity Planning & Scalability Assessing current and future network demands, optimizing resources, and planning for infrastructure expansion to support business growth.
• Policy Implementation & Enforcement Enforcing network usage policies, access controls, and security guidelines to maintain operational integrity and prevent unauthorized activities.
• Qualifications required for the job title to carry out the work: (Not the qualifications of the employee)
• Educational Level Bachelors degree Information technology, computer science, software engineering, or a related field.
• Language Skills Very good in English
• Work Experience 5-7 Years 7-10 Years
• Technical Knowledge Experience with computer networks, network administration, and network installation.
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Authorities: Network Devices and architecture

Core & Technical Competencies:

• Core Competencies Technical Competencies
• Problem Solving
• Projects Management Network Design and Management