Service Engineer I

Service Engineer I
Location: Lake County, IL
Job Type: Full-Time

About the Role

A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.

Key Responsibilities

• Maintain strong communication and relationships with customers through regular calls and updates
• Ensure timely and complete responses to Return Material Authorization (RMA) requests
• Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
• Prioritize customer claims to ensure timely resolution and satisfaction
• Visit customer production sites periodically to address issues with manufacturing and engineering teams
• Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
• Assist in harmonizing warranty and service processes
• Act as a liaison between quality teams and customers to resolve quality-related concerns

Physical Requirements

• Frequent sitting and standing
• Ability to lift 10-25 lbs as needed

Travel Requirements

• Occasional travel every 2-3 months to customer sites

Qualifications

• Bachelors degree in mechanical engineering or related field, or 8 years of relevant experience in lieu of a degree
• 0-3 years of experience with a completed bachelors degree
• Strong understanding of lean manufacturing principles and quality tools
• Familiarity with Quality, Environmental, and Health & Safety policies
• Proficiency in Microsoft Office Suite, MRP systems, and quality control software
• Strong written and verbal communication skills with the ability to explain technical concepts clearly

Compensation & Benefits

• Comprehensive benefits package includes:
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • 401(k) with employer matching and contributions
  • Paid time off and tuition reimbursement
  • Life and disability insurance

Additional Information

• Applicants must be authorized to work in the U.S. indefinitely
• Sponsorship for work authorization is not available