Job Openings Remote Customer Service Associate

About the job Remote Customer Service Associate

Who we want:

  • You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.
  • We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.
  • Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic requirements for consideration:

  • Resume with application
  • High School diploma or GED
  • Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).
  • Quiet and secure working environment free from background noise and be able to guard client confidential information.
  • Familiarity with computers and internet navigation
  • Internet speed requirements: To test internet speed, visit www.speedtest.net and click GO - results will display at the top of the page
  • o Ping less than 50 ms
  • o Download greater than 12.0 Mbps
  • o Upload greater than 2.0 Mbps

Preferred qualifications:

  • Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
  • Strong work tenure with previous roles lasting a year or more