Client Support Representative

Client Support Representative - Co. Mayo

About the Role:

Perform Recruitment is seeking a Client Support Representative on behalf of our client in Co. Mayo. This full-time position is ideal for an experienced professional who thrives in customer-focused roles. You will be responsible for delivering top-tier service across multiple communication channels, including email, phone, live chat, and social media. Strong communication skills and previous experience in a similar role are essential.

As part of this role, you will play a key role in refining internal processes and driving customer-focused improvements within the department.

This is a full-time, 40-hour contract role, primarily Monday-Friday, with occasional weekend and evening shifts as required. The position is based on-site in Co. Mayo.

Key Responsibilities:

• Take ownership of customer interactions, continuously improving service standards for an enhanced shopping experience.
• Efficiently manage and utilize the company's customer support systems, ensuring timely and professional resolution of inquiries.
• Handle customer queries and complaints effectively, working closely with internal teams to resolve any issues.
• Oversee and maintain smooth operations of the Returns department.
• Build strong collaborative relationships with retail stores and external partners.
• Support other online operations as business needs arise.
• Perform general administrative duties as required.

What You'll Need:

• Minimum of 2 years of experience in a customer service role within a fast-paced environment.
• Strong understanding of GDPR and consumer rights legislation.
• A professional, approachable, and composed demeanour.
• Excellent communication and organizational skills.
• Proficiency in computer systems
• Strong written and verbal English skills.
• Ability to work independently and as part of a team.

What's on Offer:

• Competitive Salary: A compensation package that reflects your skills and experience.
• Work-Life Balance: Flexible working arrangements to support your personal and professional commitments.
• Career Growth: Opportunities for progression, mentorship, and professional development, including paid apprenticeships leading to Level 6 certification.
• Comprehensive Benefits: A complete benefits package, including health and wellbeing support.
• Staff Discounts & Perks: Enjoy exclusive employee discounts, a referral scheme, and additional perks.
• Health & Wellness Initiatives: Participation in programs such as the bike-to-work scheme, Employee Assistance Program, and wellness resources.

Join a team where your expertise is valued, and your career growth is supported. This is an exciting opportunity to be part of a thriving company that is passionate about delivering excellence in customer service.

Apply today and take the next step in your career.