PEOPLEGRIP is looking for a Sales & Operations Coordinator at the fields of building decorative materials, industrial films, and automotive materials. They operate 7 overseas sales corporations, 4 overseas manufacturing corporations, and 5 overseas representative offices, mainly in the U.S.A., in the key markets including the U.S.A., China, and Europe.

Key Duties/ Responsibilities:

• Processing of inquiries to the customer, tracing product availability, checking lead time etc.
• Prepare and following up on sales, inventory and issuing reports as requested
• Handling, processing and taking of customer orders
• Stock management
• Customer Service (Processing and forwarding of customer inquiries, customer support and claim handling, building and maintaining a good customer relationship
• Issuing bills to customers
• Ensuring excellent internal and external communication with sales, HQ, customer, warehouse etc.
• Logistics (communication, cooperation, re checking lead-time etc.)
• Inventory control

Formal requirements:

• Business or logistic apprenticeship, a degree or equivalent (kaufmännische Ausbildung, Studium oder vergleichbarer Abschluss)
• 2-5 years of professional experience is prefered
• Deep knowledge in Customer Service, Logistic (Import/Export, Customs regulations)
• very good command of English, other European language skills like French, Italian, Spanish are beneficial
• IT knowledge and skills: MS Office, SAP

Requirements/ Anforderungen:

• Service- and Customer-orientation
• Cross-border cooperation and great teamwork
• Excellent oral and written communication skills
• Flexibility regarding to tasks
• Proactivity and Initiative
• Well organized
• Intercultural skills
• Reliability