Sales Support Specialist

Key Responsibilities:

• Manage and update customer and shipment information in the CRM system.
• Coordinate shipment schedules and container bookings.
• Request final approvals from customers and buyers.
• Process container releases at destination ports.
• Communicate directly with customers, providing timely and effective service.
• Prepare and share required shipping and sales documentation.
• Work closely with sales, logistics, and accounting teams to solve operational issues.
• Support the sales team and assist customers with inquiries and special requests.
• Perform other administrative and support tasks as required by the role.

Requirements:

• Minimum of 3 years of relevant experience in logistics, customer service, sales support, or administrative roles where problem-solving and coordination were essential.
• Strong attention to detail and excellent communication skills.
• Comfortable working with numbers and operational data.
• Intermediate to advanced experience using CRM systems.
• English proficiency: C1 level (spoken and written).
• Ability to work onsite full-time in Escazú and Sabana.
• Willingness to travel occasionally in the future to visit customers in Central America or the United States.