Order Processing Clerk

The Order Processing Clerk is responsible for managing and processing customer orders accurately and efficiently. This role ensures that all orders are processed in a timely manner, maintains communication with customers regarding order status, and collaborates with various departments to resolve any order-related issues. The ideal candidate will have excellent attention to detail, organizational skills, and the ability to work in a fast-paced environment.

Requirements:

• English Spanish Language (Oral and writing 80% or higher), (B2 or above).
• High school diploma or equivalent; additional education in accounting or related field is a plus.
• Proficient in using accounting software and MS Office applications, particularly Excel.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of basic accounting principles and practices.
• Familiarity with relevant laws, regulations, and compliance requirements.
• Ability to handle confidential information with discretion and integrity.

Responsibilities:

• Accurately enter and process customer orders in the companys order management system.
• Verify order information for accuracy, including customer details, product specifications, quantities, pricing, and delivery instructions.
• Communicate with customers to confirm order details, delivery times, and any special requirements.
• Monitor inventory levels to ensure product availability and coordinate with the warehouse or supply chain team for order fulfillment.
• Track the progress of orders and follow up on any delays or issues that may arise.
• Coordinate with other departments such as sales, shipping, and customer service to ensure seamless order processing.
• Prepare and generate order-related documents such as invoices, packing slips, and shipping labels.
• Resolve customer inquiries and complaints in a professional and timely manner.
• Assist in maintaining accurate records of orders, shipments, and customer communications.
• Support the team with additional administrative tasks as needed.