Technical Support Engineer

Are you ready to join a fast-paced, global leader in financial technology? Our client is seeking a Technical Support Engineer to provide first-line support in a dynamic, cutting-edge environment. This is a fantastic opportunity to work with a diverse set of technologies, advance your career, and contribute to the success of a rapidly growing international company at the forefront of banking and trading infrastructure.

What You'll Be Doing:

As a Technical Support Engineer, you'll be the first point of contact for users requiring technical support. Your responsibilities will include:

• First-line Support: Managing and resolving incidents and service requests through call-logging systems, as well as providing on-site support when necessary.
• Issue Escalation: Efficiently escalating incidents or requests to third-line support, third parties, or other teams when appropriate, ensuring timely resolutions.
• Customer Communication: Providing clear communication to customers regarding call assignment, resolution timescales, and ongoing status updates.
• Troubleshooting & Maintenance: Diagnosing and resolving technical issues, including TCP/IP, LAN/WAN troubleshooting, and desktop/laptop builds (HP/Dell).
• VIP Support: Providing specialized support to senior management and VIP users, ensuring their needs are prioritized and efficiently addressed.
• Collaboration: Working with other internal teams and external suppliers to maintain high service levels and continuously improve processes.
• System Maintenance: Ensuring the smooth operation and maintenance of desktop systems, laptops, and related technologies.

What Were Looking For:

We need a technically proficient and proactive Technical Support Engineer who is eager to work in a fast-paced, innovative environment. Ideal candidates will have:

• At least 1 year of desktop support experience, or a Degree in relevant IT field (computer science, engineering, data science, etc).
• English first working environment (cantonese / mandarin not required).
• Excellent organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
• A passion for innovation and a strong interest in the financial technology sector.

Why This Role?

• Career Development: You'll have access to continuous professional development, including overseas technical training in your first few months and the opportunity to work with cutting-edge technology in the financial services industry.
• Innovative Environment: Join a forward-thinking team where your contributions will directly impact the success of the business.
• International team: Be surrounded by an international colleagues.
• Competitive Compensation: In addition to a competitive salary, enjoy performance-based bonuses and a comprehensive employee benefits package.

If you're ready to grow your career in financial technology and take on new challenges, apply today and join a global leader in the industry!