Position: Client Development & Customer Service Assistant Manager

Location: Surabaya, Indonesia

Our Client is International Forwarding Company looking for a Client Development & Customer Service in-charged of Vietnam market. The role can be located in Surabaya, and work remotely with the team in Singapore.

SCOPE OF WORK:

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with the Ferrari Singapore team to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

JOB REQUIREMENTS:

• Minimum Diploma preferably in logistics, supply chain or business studies.
• Fluent in spoken and written English & Vietnamese or English & Bahasa Indonesia.
• Previous working experience in forwarding/shipping companies and or in luxury business (watch/ jewelry/ commodities preferred).
• Service focused and customer-oriented with strong interpersonal skills.
• Self-driven, analytical and able to perform with minimal supervision.
• Equally motivated by working independently as well as collaborating in a team.
• Will be based in Indonesia (Surabaya)
• Computer Literacy (Microsoft Excel, Word, PowerPoint, etc.)