Ho Chi Minh City, Ho Chi Minh City, Vietnam

Customer Development & Logistic Operation Assistant Manager (Vietnam)

 Job Description:

Position: Client Development & Customer Service Assistant Manager

Location: Vietnam (Hanoi or Ho Chi Minh city)

Our Client is International Forwarding Company looking for a Client Development & Customer Service in-charged of Vietnam market. The role can be located in Ho Chi Minh City or Hanoi, and work remotely with the team in Singapore.

SCOPE OF WORK:

  • Establishing and developing new accounts/ businesses.
  • Maintaining and developing relationships with new and existing customers.
  • Carrying out sales calls/ sales visits.
  • Visiting potential customers/ preparing quotations and proposals.
  • Preparing weekly & monthly sales reports.
  • Gathering market and customer information on current and future trends.
  • Handling day to day customer enquiries, order takings, in-house system data entry.
  • Providing consistent interaction with clients to create and maintain customer relations.
  • Actively promote the company's services and participate in sales activities.
  • Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
  • Data analysis & tracking.
  • Supporting periodic KPI reports.
  • Working closely with the Ferrari Singapore team to ensure timely completion of services.
  • Travelling as and when required for overseas business trips and events.
  • Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

JOB REQUIREMENTS:

  • Minimum Diploma preferably in logistics, supply chain or business studies.
  • Fluent in spoken and written English & Vietnamese.
  • Previous working experience in forwarding/shipping companies and or in luxury business (watch/jewelry/commodities preferred).
  • Service focused ad customer-oriented with strong interpersonal skills.
  • Self-driven, analytical and able to perform with minimal supervision.
  • Equally motivated by working independently as well as collaborating in a team.
  • Cheerful and pleasant disposition.
  • Will be based in Vietnam (Hanoi/ HCM)
  • Computer Literacy (Microsoft Excel, Word, PowerPoint, etc.).