Ho Chi Minh City, Ho Chi Minh City, Vietnam
Customer Development & Logistic Operation Assistant Manager (Vietnam)
Job Description:
Position: Client Development & Customer Service Assistant Manager
Location: Vietnam (Hanoi or Ho Chi Minh city)
Our Client is International Forwarding Company looking for a Client Development & Customer Service in-charged of Vietnam market. The role can be located in Ho Chi Minh City or Hanoi, and work remotely with the team in Singapore.
SCOPE OF WORK:
- Establishing and developing new accounts/ businesses.
- Maintaining and developing relationships with new and existing customers.
- Carrying out sales calls/ sales visits.
- Visiting potential customers/ preparing quotations and proposals.
- Preparing weekly & monthly sales reports.
- Gathering market and customer information on current and future trends.
- Handling day to day customer enquiries, order takings, in-house system data entry.
- Providing consistent interaction with clients to create and maintain customer relations.
- Actively promote the company's services and participate in sales activities.
- Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
- Data analysis & tracking.
- Supporting periodic KPI reports.
- Working closely with the Ferrari Singapore team to ensure timely completion of services.
- Travelling as and when required for overseas business trips and events.
- Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.
JOB REQUIREMENTS:
- Minimum Diploma preferably in logistics, supply chain or business studies.
- Fluent in spoken and written English & Vietnamese.
- Previous working experience in forwarding/shipping companies and or in luxury business (watch/jewelry/commodities preferred).
- Service focused ad customer-oriented with strong interpersonal skills.
- Self-driven, analytical and able to perform with minimal supervision.
- Equally motivated by working independently as well as collaborating in a team.
- Cheerful and pleasant disposition.
- Will be based in Vietnam (Hanoi/ HCM)
- Computer Literacy (Microsoft Excel, Word, PowerPoint, etc.).