Responsibilities: 

• Handling & Replying to customer inquiries through email, phone, and/a live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/head on customers' needs/feedback.
• Preparing & Generating reports relating to customers' queries.
• Researching into customers problems and providing practical solutions
• Researching into any games/match/event information & statistics.
• Recording customers queries/concerns into the systems
• Data entries of event results into the system
• And all other tasks/responsibilities assigned by the Supervisor/Head of Dept. 

Requirements:

• Candidate must possess at least a Bachelor's/College Degree, in any field.
• Work experience of at least 2 years in customer service including online support customer support via live chat will be strongly considered
• Vietnamese who can speak English and is willing to relocate in Philippines
• Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools
• Highly organized, self-motivated and able to work independently or with a team
• Proficient in Microsoft Word, Excel, PowerPoint, and all other programming used for presentation and marketing
  Must be knowledgeable in Sports.
  

Contact: 

An Le, Annie

Email: an.le@peopleprofilers.com
Phone number: (+84) 369 178 150