Job Reference L7654Y9X

Purpose of position:
We are seeking a dynamic and highly organized Operation Manager to join our team. The Operation Officer will play a crucial role in ensuring the smooth and efficient operation of our business processes. This role requires a detail-oriented individual with strong analytical skills and the ability to multitask effectively. The Operation Manager will collaborate closely with various departments to streamline Operation and drive continuous improvement initiatives. The Operation Manager will report to the General Director

Key Responsibilities

- Oversee day-to-day Operation and ensure adherence to company policies and procedures.
- Develop and implement operational strategies to optimize efficiency and productivity.
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Coordinate with cross-functional teams to streamline processes and resolve operational issues.
- Lead the implementation of ERP (Enterprise Resource Planning) and CRM (Customer Relationship
Management) systems, ensuring smooth integration and user adoption.
- Conduct regular audits to ensure compliance with regulatory requirements.
- Analyze data and generate reports to support decision-making and performance evaluation.
- Manage inventory levels and procurement processes to ensure timely availability of supplies.
- Identify opportunities for cost reduction and process optimization.
- Develop and maintain documentation of operational procedures and best practices.
- Provide leadership and guidance to Operation team members.

Requirements

- Bachelor's degree in Business Administration, Operation Management, or related field.
- Proven experience in Operation management or a similar role.
- Proven experience with ISO 27000 implementation (regardsless if certified or not)
- Experience in implementing ERP and CRM systems, with a strong understanding of system integration and
configuration.
- Fluent in both English and Vietnamese, with excellent verbal and written communication skills in both
languages.
- Strong analytical skills with the ability to interpret data and make actionable recommendations.
- Excellent organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office (MS 365) and other relevant software applications.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) is preferred.
- Ability to thrive in a fast-paced environment and adapt to changing priorities