Responsibilities:

This role coordinates product/development/support team to classify/solve incidents report by customer, reporting to the CTO/COO. The candidate must be self-initiating and have a knowledge of services management processes. This role will work with Management to successfully deliver product and services.

The responsibilities of the individual in this position include:

• Gathers incident/problem information.
• Coordinates product/development/support team to solve problem/incident in effective and efficient manners.
• Attend all project related meetings with stakeholders as necessary
• Responsible for directly liaising with product partners and customers to scope requirements on product customization related to the specific project
• Responsible for delivering solutions to problems agreed upon by stakeholders

Requirements:

The successful candidate will have extensive demonstrable skills and experiences including the following:

• Strong problem solving and analytical skills
• DevOps/System engineering skills.
• Cloud Computing (SDN, CDN), Linux, Network, virtualization hand-on experiences
• Solid background in software engineering.
• Capacity to deal with ambiguity and solve complex problems effectively, analytical.
• Proven ability to employ holistic approaches and looks at long term solutions
• Exceptional written, verbal and presentation communication skills in English
• Bachelors degree required
• 1-3 years of experience in a technical management role

Please submit your updated resume in Word/PDF format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to lam.trinh@peopleprofilers.com (Mr. Lam)
Skype: hoang.lam0608
Tel: 0393229552