Sales Support is responsible for handling orders, inventory, deliveries, returns, and customer service inquiries, as well as assisting the sales staff with sales and marketing activities. Sales Support works closely with the branch manager, the sales representatives, and the warehouse personnel to ensure a smooth and efficient workflow and a high level of customer satisfaction.

Duties and Responsibilities:

• Process customer orders and quotes, verify pricing and availability, and follow up on order status and delivery confirmation.
• Maintain inventory accuracy and availability, perform cycle counts, replenish stock, and report any discrepancies or issues.
• Coordinate deliveries and pickups, load and unload trucks, and ensure timely and accurate delivery of products to customers.
• Handle customer returns, exchanges, and warranty claims, process credit memos and invoices, and resolve any customer complaints or issues.
• Provide customer service and support, answer phone calls and emails, and respond to customer inquiries and requests.
• Assist the sales staff with sales and marketing activities, such as generating leads, preparing proposals, conducting presentations, and participating in trade shows and events.
• Assist & drive sales in industrial distribution to achieve sales goals and targets.
• Develop strong relationship and networking to existing/prospective customers.
• Perform general administrative and clerical tasks, such as filing, copying, scanning, and data entry.
• Comply with all company policies and procedures, as well as safety and quality standards.

QUALIFICATIONS:

• A valid driver's license and the ability to meet our driving record requirements
• A strong aptitude for Sales and a desire to sell
• Demonstrate our core values of Ambition, Innovation, Integrity and Teamwork
• The ability to lift, slide and lower packages that typically weigh 5-10kg and may weigh up to 15kg
• High school diploma or equivalent.
• Previous experience in sales, customer service, or warehouse operations preferred.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and time management skills, with the ability to prioritize and multitask.
• Proficient in Microsoft Office applications, such as Word, Excel, and Outlook.
• Ability to work independently and as part of a team.
• The ability to speak fluent English.

Please send your updated CV to sheryl.soo@peopleprofilers.com if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.