Job Responsibilities

We're in search of a proficient IT Executive to join our team based in Malaysia, tasked with supporting our IT operations in Singapore and China.

The ideal candidate will have a pivotal role in upholding and improving our IT infrastructure, ensuring smooth connectivity, and delivering effective technical support to our users.

The primary duties entail:

• Delivering daily technical assistance at level 1 and level 2 to end-users within the business.
• Deliver prompt IT support to users and affiliated subsidiaries in China.
• Deploying and configuring end-user devices.
• Offering assistance with Windows, Android, iOS, and Microsoft Office products.
• Handling software setup, installation, upgrades, patches, and maintenance.
• Monitoring system performance and ensuring compliance with specifications.
• Resolving issues and addressing outages promptly.
• Collaborating with vendors and service providers.

Job Requirements

• Possession of a degree or diploma in an IT-related field.
• Proficiency in both written and spoken English and Mandarin is essential for effective communication with colleagues in China.
• Demonstrated 2-3 years of experience in IT Helpdesk and providing technical support for end-user devices, including troubleshooting computer applications and operating systems.
• Previous experience in coordinating with vendors, suppliers, and service providers.
• Proficiency with Windows 10 is required, with familiarity with the Chinese Simplified version being advantageous.
• Knowledge and experience in server management, including setup, maintenance, backup, and PowerShell, are preferred.