Client Manager

About the Company and Role

We are looking for a Client Manager to join our client, a financial company based in Almaty.

This role focuses on day-to-day communication with clients and providing a high level of service throughout their interactions with the company. You will serve as a key point of contact for private clients and small businesses, supporting standard operations, answering questions, and coordinating requests with internal teams.

The role combines direct client interaction with middle-office responsibilities, with approximately 70% of the focus on client communication and 30% on internal coordination and operational tasks.

This position also offers a long-term opportunity to grow with the retail business and potentially develop into a leadership role within the retail direction.

Location: Almaty, Kazakhstan (full-time, office-based).

We Are Offering:

• Salary from KZT 800,000 net;
• An opportunity to work directly with private and corporate clients;
• A role where you can contribute to the development of client service processes;
• Career growth with the opportunity to develop into a leadership role within the retail direction.

What kind of qualifications we are looking for:

• Experience working directly with clients, preferably in customer service, sales, or financial services;
• Strong verbal and written communication skills;
• Professional business correspondence skills;
• Ability to explain information clearly and communicate effectively with different clients;
• Strong client service mindset and a friendly, professional approach;
• Attention to detail, responsibility, and responsiveness;
• Ability to handle multiple client requests and follow them through to resolution;
• Basic understanding of finance and interest in financial products. Deep financial expertise or previous fintech experience is not required;
• Ability to identify client needs and relevant solutions will be an advantage;
• Fluency in Russian, Kazakh, and English.

Responsibilities:

• Communicate with clients daily by phone, email, Telegram, and WhatsApp;
• Receive, process, and follow up on client requests;
• Provide clear and complete information about products, services, and operations;
• Maintain professional business correspondence;
• Respond to client questions and help resolve issues promptly;
• Coordinate client requests with internal teams and monitor their progress;
• Keep track of client requests and ensure they are handled within agreed timelines;
• Build long-term and trusted relationships with clients;
• Identify client needs and suggest relevant products and solutions.

Interested in building strong client relationships and growing your career in financial services?

Apply directly through our website or reach out to our recruiter on Telegram: @Lena_na_grani. We'd be happy to hear from you!