Group Director - Quality & Guest Experience - Hotels - Thailand

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About the job and company

5 Star brand with a presence in the GCC/ Asia.

The company is rooted in Asian culture and an exquisite guest experience is at the heart of the company ethos

They are a multi branded group capturing corporate & Leisure segments.

This role is responsible to the VP Operations and you'll have  a team of 2 at Corporate office with a Guest Experience Manager at each property

In this role you will design and maintain the Guest loyalty programme / Mystery Audits / Designing and upgrading standards / programmes and rolling out initiatives that increase satisfaction and loyalty.

Who we're looking for

You'll already be working within a Guest experience / Quality / Guest Auditor role either at Cluster / Area level/ Corporate level in hotels or Cruise ships with experience of Forbes / Trip Advisor / Loyalty programmes and Guest audits.

You will have worked with project management platforms, CRM's, be standards driven with attention to detail and excellent organisational skills.

With a 'critical' eye you know what 5 Star+ looks like and as such you'll be a creative thinker, influential and collaborative which will ensure you deliver five star results over all brands.

Package details

Basic salary 8500$ monthly

Housing support - 4000$ monthly

Relocation / Annual Business class flights

Medical Insurance

Visa sponsorship

Educational assistance is not provided for this role