Job Description:
Job Tiltle: Japanese Bilingual Fraud Analyst
Location: Silver City, Pasig
Work Setup: Onsite
Work Schedule: Shifting Schedule
Salary Range: PHP 90,000 - 110,000
Job Summary
We are seeking a skilled Japanese Bilingual Fraud Analyst to join our team. The ideal candidate will be fluent in Japanese (N1/N2) and possess a strong background in customer service and fraud detection within a call center environment. This role involves identifying and preventing fraudulent activities, analyzing transactions, and ensuring a seamless customer experience.
Key Responsibilities
- Communicate effectively in Japanese and English to assist customers with inquiries and resolve fraud-related issues.
- Investigate suspicious transactions and identify fraudulent activities using established processes and tools.
- Analyze patterns and trends to mitigate potential risks and enhance fraud prevention strategies.
- Collaborate with internal teams to escalate complex cases and improve fraud detection techniques.
- Maintain accurate documentation of fraud investigations and customer interactions.
- Adhere to company policies, security protocols, and compliance regulations.
- Work in a shifting schedule to ensure round-the-clock fraud monitoring and customer support.
Qualifications & Requirements
- Proficiency in Japanese (N1/N2 CEFR level or equivalent).
- Minimum 2 years of call center experience and at least 6 months of fraud analysis experience.
- Strong analytical and problem-solving skills with the ability to identify suspicious activities.
- Experience handling financial transactions, e-commerce, or banking-related fraud is a plus.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple cases efficiently.
Salary & Position Breakdown
- Customer Expert 1 - PHP 90,000 (Non-Native Japanese Speaker, 2+ years of CC experience)
- Customer Expert 2 - PHP 100,000 (Native Japanese Speaker, 2+ years of CC experience)
- Customer Expert 3 - PHP 100,000 (Non-Native, 2+ years of CC experience + Fraud experience)
- Customer Expert 3 - PHP 110,000 (Native Speaker, 2+ years of CC experience + Fraud experience)
Qualified Candidates should send CV to deborah@gratitudeindia.com