Job Description:
Job Title: Healthcare Operations Supervisor
Location: Ilo-Ilo
Work Setup: Onsite
Work Shift: Shifting/Graveyard
Salary: 33,000 - 36,000
Headcount: 3
Target Start Date: ASAP
Job Summary:
We are looking for a highly motivated Healthcare Operations Supervisor to oversee daily operations, ensure service excellence, and lead a team within our healthcare campaign. The ideal candidate will have experience in healthcare account management, strong leadership skills, and the ability to drive performance and quality standards.
Key Responsibilities:
- Supervise and lead a team to achieve operational goals and KPIs.
- Monitor and ensure adherence to healthcare compliance and service quality standards.
- Provide coaching, training, and performance evaluations to improve team productivity.
- Collaborate with stakeholders to enhance processes and address operational challenges.
- Handle escalations and resolve issues efficiently to maintain customer satisfaction.
- Generate reports on team performance, quality metrics, and workflow improvements.
- Foster a positive work environment that encourages teamwork and professional growth.
Qualifications:
- 2-3 years of experience as a Team Leader or Assistant Manager in a healthcare account (Required).
- Strong leadership, coaching, and mentoring skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a shifting or graveyard schedule.
- Must be a college graduate.
Qualified Candidates should send CV to deborah@gratitudeindia.com