Job Description:
Job Title: Group Manager - Operations
Campaign: Travel
Location: Bridgetowne, Quezon City, Philippines
Work Set-up: Onsite
Salary Range: PHP 80,000 - 100,000 per month
Job Summary:
We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations, strong expertise in travel domain management, and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction.
Key Responsibilities:
- Oversee day-to-day operations of the travel campaign, ensuring efficiency and adherence to company and client standards.
- Develop and implement strategic operational plans to meet business objectives and improve overall performance.
- Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance.
- Provide leadership and mentorship to operational teams, ensuring high levels of employee engagement and retention.
- Collaborate with internal stakeholders and client representatives to address concerns, implement process improvements, and drive operational excellence.
- Ensure compliance with company policies, industry regulations, and quality assurance standards.
- Analyze operational data, identify trends and opportunities, and make data-driven decisions to optimize processes.
- Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience.
Qualifications & Requirements:
- Educational Background: Bachelors degree from an accredited institution.
- BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations, specifically in the travel sector.
- People Management Experience: At least 3 years in a leadership or managerial role, overseeing operational teams.
- Strong travel domain expertise with a deep understanding of industry trends, policies, and customer expectations.
- Excellent communication skills in English, with the ability to interact effectively with clients, stakeholders, and team members.
- Strong analytical and problem-solving skills to assess operational challenges and implement effective solutions.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Proficiency in performance management, employee engagement, and client relationship management.
Qualified and Interested candidates should send CV to deborah@gratitudeindia.com