Job Description:
Job title: Workforce Manager
Account: Premium Consumer
Work set up: Onsite (HM Tower, W Geonzon St, Cebu City)
Work schedule: Shifting Schedule (Morning, Mid, Graveyard)
Salary Package: up to 120,000
Start date: ASAP
Headcount: 1
QUALIFICATIONS:
Candidate must possess at least a Bachelors/College Degree in any field
Preferably Assistant Manager / Managers specializing in Workforce Management, Business and Reporting Analytics or equivalent.
Minimum of 3- 5 years of experience in capacity planning, implementing, utilizing, and supporting workforce management systems
Strong operational knowledge of office equipment and computer software, including programs such as Word, Excel, and PowerPoint, and must have the ability to organize/analyze data in a structured manner.
experience with WFM software (Verint /Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred
Exceptional verbal and written communication skills
Excellent interpersonal skills and can deal with stakeholders from different workstreams
Strong organizational, multitasking, and time-management skills
Financial and business acumen to measure key service deliverables is a plus
Qualified Candidates should send CV to deborah@gratitudeindia.com