Job Description:
Job title: Quality Lead
Account: Largest Online Professional Networking Platform
Work Schedule: Shifting Schedule (Morning, Mid, Graveyard)
Work Arrangement: Onsite (Robinsons Cyberscape Gamma Omega, Pasig City)
Salary Package : (up to 70,000)-Offers a relocation package
Start date: ASAP
Headcount: 1
QUALIFICATIONS:
Candidate must possess at least a Bachelors/College Degree , any field
At least 3 year(s) of working experience handling Quality Teams
Experience in working in a quality management role
Expertise with QA processes, definition documents and scoring guidelines
Experience coaching, inspiring and motivating others to meet goals and metrics
Strong Analytical skills; Able to tell a story with data and metrics
Ability to work as a team player.
Adaptable to various stakeholders, business models and projects
Excellent verbal and written communication skills in English and the language of supporting market
ISO certification training is highly preferred
Responsibilities:
Coaches and develops Quality Officers
Conducts Audit the auditor, facilitates calibrations and process evaluation Appeals
Partners with the internal and external stakeholders to deliver feedback regarding the customer interaction, including opportunities for improvement
Acts as a resource and advisor to the training department as needed, through identifying training deficiencies, trends, gaps and additional needs, through performing various forms of interaction monitoring
Has frequent communications with the clients for business reviews, case studies, deep dives, etc.
Compiles daily, weekly and monthly monitoring reports
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Qualified candidates should send CV to deborah@gratitudeindia.com